Privacy policy

Personal data protection notice of ICE CREAM FACTORY COMAKER, S.A.


At ICE CREAM FACTORY COMAKER, S.A.U. (hereinafter “ICFC”) we want to offer you the best possible browsing experience and we are committed to protecting your right to the protection of personal data. In line with this commitment, we have published and periodically update this information notice (the “Notice”), in which we explain how we collect and process your personal data when you browse this website (the “Website”).


This Notice refers to the processing of your personal data when:

This Notice does not cover the way in which ICFC collects or manages your personal data in the context of other activities such as consumer services or selection processes. For these other activities, see instead the other links referred to at the end of this Notice (6. General information).


  1. Who are we and how can you contact us?

ICE CREAM FACTORY COMAKER, S.A.U., Tax ID No. (NIF) A63044242, with its registered office at Calle de la Antigua Avidesa 1, 46600 Alzira (Valencia), registered with the Valencia Trade & Companies Register, Volume 8975, Book 6260, Folio 54, Section 8, Sheet V 131916 (hereinafter “ICFC”, “we” or “us”). In collecting and processing your respective personal data through this Website, ICFC acts as the Data Controller.

If you have any questions about the processing of your personal data, please do not hesitate to contact our Data Protection Officer by sending an email to: info@icfc.es


  1. What personal data do we collect, for what purpose and on what legal basis?

This Website allows ICFC to communicate with the world and connect with you. In this context, we may collect some of your respective personal data for different purposes and based on different legal bases, as detailed below.


When you browse this website

The administration of this website involves the use of computer systems and software procedures, which collect information about users of the website as part of their routine operation, as is common practice on the internet.

When you access and browse this website, the following browsing data will be automatically collected from your device: location (country), type of device type (for example, PC or smartphone) and technical information necessary for connection and browsing (IP address, domain name, URI, etc.). This information is obtained, among other things, by placing functional cookies on your device.

The purpose of collecting these data is to offer you an appropriate browsing experience on this Website (among other things by adjusting its appearance, content and language to your device and region). In addition, ICFC collects and processes these data in order to detect, identify and prevent fraud or abuse on the Website. The legal basis for the processing of these personal data is, firstly, the provision of the services associated with this Website and, secondly, the legitimate interest of ICFC in managing and protecting the integrity of the Website.

Where you have given your consent to cookies other than purely functional ones, we may also collect additional data relating to your browsing behaviour (for example, time spent on the Website, pages you have visited, etc.)  – for more information on this topic, please refer to our   Cookies policy.


When you subscribe to our newsletter

If you would like to receive news from us, you can subscribe to our corporate newsletter. This is a service provided by ICFC’s corporate press office, the purpose of which is to share press releases and the latest news and stories about our activities, brands and products.

If you decide to subscribe to our newsletter, we will collect your email address, your first and last names, your location, and optionally your company and whether you are a member of the press, to be contacted by our press office (your Newsletter data). The purpose of the processing of your Newsletter data is to keep you informed about our activities and to promote ICFC’s products and services. The legal basis for processing your Newsletter data is your consent. You can of course revoke this consent at any time by clicking the “unsubscribe” button at the bottom of any newsletter you receive from ICFC.


When you participate in a competition or other promotional event

If you wish to participate in one of our competitions or promotional events organised through this Website, we may need to collect your personal data, such as your name and email address (your Event data). Other data may also be necessary for your registration and participation, depending on the event in question. We will ask for any information required from you to participate in these events at the time of registration.

The purpose of this processing is to promote our brands, products or activities through your participation in competitions or events. The legal basis for the collection of data is the meeting of your request based on the execution of the contract. You can of courseexercise your rights at any time by contacting us (1. Who are we and how can you contact us?) In the context of promotional events, we may also need to fulfil certain contractual obligations in accordance with the conditions of such events. In that case, the legal basis for processing your personal data will be the performance of the applicable contract (for example, if you participate in a competition and are one of the winners, we will process your address to send you the prize).

Please note that some browsing, newsletter or event data are required for the website to function or for us to provide you with the requested services. If you do not provide these data, you will not be able to browse this website or enjoy these services (for example, if you do not provide your email address, we will not be able to send you our newsletter). For newsletter or event data, required data will be marked as such when you first register. Of course, it is always your decision whether you wish to collaborate with us in the first place.


  1. How long do we keep your personal data?

Your personal data is not retained longer than necessary to achieve the aforementioned purposes. In particular, the following retention periods apply:

After these periods, your personal data will be deleted, except where we are legally required to retain them for a longer period (for example, to comply with tax obligations) or where a problem has occurred and we have a legitimate interest in retaining them for a longer period to protect our interests, including the establishment, exercise or defence of any legal claims (for example, in the event of fraud or misuse of the website).


  1. With whom do we share your personal data?

ICFC is committed to ensuring the confidentiality of your personal data. By default, ICFC will never share your personal data with third parties outside the Ferrero Group. Also, all our employees are subject to an obligation of confidentiality.

In some cases, however, we may need to share your personal data with a limited number of people (the “Recipients”) whose participation is necessary to achieve one of the aforementioned purposes.

In particular, your personal data may be shared with the following recipients:

Wherever possible or reasonable, your personal data will not be shared with external recipients or will be shared only after they have been anonymised or pseudonymised to further protect your privacy.

You can request more information about the identity of the recipients of your personal data by contacting us at: info@icfc.es


Do we transfer your personal data to other countries?

As a general rule, your personal data will only be processed in the European Economic Area, however, it may be the case that one of the recipients mentioned above with whom some data must be shared is located in another jurisdiction (for example, another Ferrero Group company organising the promotional event in which you participate, a web hosting service provider located abroad, etc.). In this case, ICFC will only transfer your personal data in accordance with applicable personal data protection legislation.

In particular, if you are located in the European Economic Area (EEA) and one of the recipients of your personal data is located outside the EEA in a country that does not offer an equivalent level of data protection, ICFC undertakes to adopt an additional transfer tool and complementary measures to ensure an equivalent level of protection of your personal data in accordance with appropriate guarantees established in Articles 44 to 50 of the GDPR. You may request a copy of the applicable transfer tool (if any) by contacting us at: info@icfc.es


Do we process personal data of minors?

To comply with data protection legislation that protects minors, ICFC does not knowingly collect any personal data from persons under 18 years of age. ICFC takes the right of minors to data protection very seriously. Therefore, we recommend that a parent or guardian assist and guide any minor under 18 years of age who intends to browse the Website or access the services provided by ICFC. Minors under 18 years of age may not use the Website or ICFC services by themselves. If ICFC becomes aware that it has inadvertently collected personal data from a child under 18 years of age, ICFC will immediately delete such information.


  1. What are your data protection rights?

You have several rights in relation to the processing of your respective personal data:

You can exercise these rights at any time by contacting us in writing at info@icfc.es. We will analyse your request and give you a response as soon as possible.

If you believe that ICFC has not handled your request correctly or has violated applicable data protection legislation, you may file a complaint with the Luxembourg data protection authority (the Commission Nationale pour la Protection des Données), in its capacity as the main supervisory authority, or failing that, with your national or local data protection authority, in this case, the Spanish Data Protection Agency (www.aepd.es).


  1. General information

This Notice was last updated in February 2024. From time to time, ICFC will amend this Notice. Therefore, ICFC invites you to periodically visit this Website to stay up to date.

Depending on the nature of our relationship with you, you may also consult the following privacy notices:

We wish you safe and pleasant browsing on our Website.